Last Updated: June 2026
At Clayful, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 Business Days |
| Canada | 7–12 Business Days |
| Europe | 7–15 Business Days |
| Australia | 8–15 Business Days |
| Other Countries | 10–20 Business Days |
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or peak shopping seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your shipping address.
We may offer Free Shipping on qualifying orders during promotional periods.
Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number.
Please allow 24–48 hours for tracking information to become available after shipment.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect shipping address is provided, please contact us immediately before your order is shipped.
Clayful is not responsible for packages delivered to incorrectly entered addresses.
Lost or Delayed Packages
If your package appears to be delayed beyond the estimated delivery timeframe, please contact our customer support team.
We will work directly with the shipping carrier to investigate the shipment and provide updates whenever possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping package
Our team will review your request and arrange a replacement or appropriate solution.
Undeliverable Packages
Packages returned due to an incorrect address, refusal of delivery, or failure to collect from the carrier may incur additional shipping charges for reshipment.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@clayful.com