Help Center
Frequently Asked Questions
Everything you need to know about your Clayful LED Neon Sign.From shipping and installation to warranty and product care—we’ve got you covered.
📦 Shipping & Delivery
Everything you need to know about shipping and delivery.
How long does shipping take?
Orders are usually processed within 1–2 business days.
Standard shipping within the United States typically takes 5–10 business days.
You’ll receive a tracking email as soon as your package ships.
Do you offer free shipping?
Yes. We offer free shipping on eligible orders. If shipping charges apply, they will always be shown clearly during checkout before payment.
Can I track my order?
Absolutely. A tracking number is automatically sent by email once your package leaves our warehouse.
What should I do if my package is delayed?
Occasional carrier delays may happen during holidays or severe weather. Please check your tracking information first. If your package hasn’t moved for several days, contact our support team and we’ll gladly investigate.
Need more shipping information?
Visit our Shipping Policy page or contact our support team—we’re always happy to help.
🔧 Installation
Everything you need to know about shipping and delivery.
How do I install my LED neon sign?
Each sign is designed for easy installation using the included hanging hardware or wall mounting accessories. Follow the included instructions for best results.
Can I track my order?
Your package typically includes the LED neon sign, USB power cable, hanging chain or mounting accessories, installation hardware, and a user guide.
Can I hang it without drilling?
In many cases, yes. Depending on the wall surface, adhesive hooks may be used. Always choose a mounting method suitable for your wall type.
Can I place it on a shelf?
Yes. Many customers display their LED neon signs on shelves, desks or cabinets as decorative lighting.
What's Included
Hang Chain
💡 Product Information
Everything you need to know about your Clayful LED Neon Sign.
What are Clayful LED neon signs made of?
Our signs use premium clear acrylic backing and flexible LED neon tubing. They provide the modern appearance of traditional neon while being lightweight, durable and energy efficient.
Can I adjust the brightness?
Many of our signs include dimming functionality, allowing you to create the perfect atmosphere for bedrooms, gaming rooms, home bars and offices.
Do the lights get hot?
No. LED neon technology produces very little heat compared with traditional neon tubes.
Are your LED neon signs safe?
Yes. Our products use low-voltage USB power and are intended for indoor decorative use. The LEDs remain much cooler than traditional glass neon.
💡 Warranty
Everything you need to know about your Clayful LED Neon Sign.
What if my item arrives damaged?
Please send us photos of both the product and the packaging within 48 hours of delivery. We’ll review the issue and arrange an appropriate solution.
What if my sign stops working?
Please contact our support team with your order number, photos or a short video. We’ll troubleshoot the issue and help resolve it as quickly as possible.
Do you provide a warranty?
Yes. We provide a limited warranty covering manufacturing defects under normal indoor use.
What is your return policy?
If you experience a problem with your order, please contact us within the return window. We’ll work with you to find the best solution based on our return policy.